application-maintenance-support

24 / 7 Live Application Maintenance and Support

This is a universal fact that what’s been made has to be maintained thus; we know that maintaining is equally essential as developing for utmost customer satisfaction and forever gratification. Hence we provide constant application maintenance and support while reducing cost through our onsite-offshore model. You get access to new functionalities and enhancements in your existing applications.

Our application maintenance and support services are aimed towards bug-fixing more effectively through the use of wide variety of technologies. Techno Softwares expertise puts through with Microsoft Technologies, Java, Oracle, SAP as well as other platforms, databases, languages, software, and enterprise applications.

Every Application maintenance and support service is provided to our clients in a multi-tier way that ensures every step is resolved quickly and specifically.

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LEVEL 1 SUPPORT

  • Service desk support- Involves a user support team that receives queries by phone, chats, social networks and via email using specific web forms.
  • Monitoring- The Service desk team registers and prioritizes clients queries and further sends it to engineering team.
  • Response and resolution Support – Engineer takes responsibility for the incident and provides status according to agreed SLA (service level agreement) till its closure.
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LEVEL 2 SUPPORT

  • Technical and Production support- Trained technical support team that deals with system troubleshooting, monitors’ key performance and indicators of the system as well as takes care of simple configuration issues and routine maintenance.
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LEVEL 3 SUPPORT

  • Bug analysis and fixing- With access to the applications’ server side and understanding of the platforms used in your applications the team fixes more complex issues.
  • System endurance improvement – engineers can also carry out complex configurations, substantial changes in the systems, database administration as well as server and network repairs

We work differently by

Our team works readily in the direction to upgrade and amplify the experience and always moving towards betterment. Through our systematic managing processes you will never have to worry about your application downtime.

  • Proving a collective approach by understanding what’s important for your business.
  • Understanding and documenting technical systems/infrastructure, process and functional aspects of applications.
  • Having a transparent approach that makes sure every critical service is handled perfectly.
  • Having clear and integrated customer relationships.
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Our Skillset

We work with latest technologies to build highly robust and reliable solutions.

Mobile Technologies

We can give a top-notch standard mobile application of any classification. We have worked with differing brand and associations to make ground-breaking applications from a phenomenal thought. Our primary center is to provide strategic planning and industry’s best item to contend in the market.

Web Development

Our gifted group of web engineers having the decades-long skill is fit for forming top of the line web programming, web applications and web-based interface. We have conveyed many fruitful sites for different organizations around the globe.

Dastabase

Our certified database administrators (DBAs) work with you through every stage of your project. Whether you are in the early stage or you’re about to undergo a major re-architecture, we help you make decisions that are crucial to the future of your applications.

UI/UX

Our expertise in User Experience Design (UX) has enabled us to simplify and enhance the interaction between our client’s target customers and their digital presence. Driven by our passion for compelling and usable designs, we specialize in UX and UI design for desktop and mobile applications and apps.

Digital Marketing

We are one of the leading digital marketing companies. We help you bring your business online and improve sales. We can help you take your business to next level by increasing traffic on your website and making your company a brand. Our committed group attempts to serve our customers a total scope of Digital marketing services.

LET’S GET  STARTED!

To find out more about our application management services, please contact us today.