Application Maintenance and Support

24 / 7 Live Application Maintenance and Support

This is a universal fact that what’s been made has to be maintained thus; we know that maintaining is equally essential as developing for utmost customer satisfaction and forever gratification. Hence we provide constant application maintenance and support while reducing cost through our onsite-offshore model. You get access to new functionalities and enhancements in your existing applications.

Our application maintenance and support services are aimed towards bug-fixing more effectively through the use of wide variety of technologies. Techno Softwares expertise puts through with Microsoft Technologies, Java, Oracle, SAP as well as other platforms, databases, languages, software, and enterprise applications.

Every Application maintenance and support service is provided to our clients in a multi-tier way that ensures every step is resolved quickly and specifically.

LEVEL 1 SUPPORT

Service desk support- Involves a user support team that receives queries by phone, chats, social networks and via email using specific web forms.
Monitoring- The Service desk team registers and prioritizes clients queries and further sends it to engineering team.
Response and resolution Support – Engineer takes responsibility for the incident and provides status according to agreed SLA (service level agreement) till its closure.

LEVEL 2 SUPPORT

Technical and Production support- Trained technical support team that deals with system troubleshooting, monitors’ key performance and indicators of the system as well as takes care of simple configuration issues and routine maintenance.

LEVEL 3 SUPPORT

Bug analysis and fixing- With access to the applications’ server side and understanding of the platforms used in your applications the team fixes more complex issues.
System endurance improvement – engineers can also carry out complex configurations, substantial changes in the systems, database administration as well as server and network repairs

We work differently by

Our team works readily in the direction to upgrade and amplify the experience and always moving towards betterment. Through our systematic managing processes you will never have to worry about your application downtime.

Proving a collective approach by understanding what’s important for your business.
Understanding and documenting technical systems/infrastructure, process and functional aspects of applications.
Having a transparent approach that makes sure every critical service is handled perfectly.
Having clear and integrated customer relationships.